Our Team

Ms Clementine Mak has a keen interest in digital health initiatives and their potential to improve quality of care and contribute to new models of care.

Caring for older relatives, she has become aware of the increasing needs of the ageing population and the need for new solutions to reduce strain on healthcare resources. With a professional background in enterprise technology, she understands the benefits of digital transformation for efficiency and data-driven decisions, as well as the need for human centred design to optimise the value of digital tools and processes. Ms Mak is a Consumer Advisor on the Consumer Participation Committee for Royal North Shore Hospital, NSW Health/Healthdirect Single Front Door Digital Services Working Group and research projects for digital health self management tools and AI decision support models in acute care.

Mr Ryan Thomas is the Clinical Lead for Human Factors in the Patient Safety team at the Clinical Excellence Commission (CEC).

He began his career as a registered nurse at Westmead Hospital in 2003, spending 13 years in the Intensive Care Unit in a range of clinical and leadership roles. He continued his critical care focus by completing his Masters in Critical Care Nursing. In 2016, Ryan commenced in the newly formed role as a Critical Care Clinical Nurse Consultant at Hornsby Hospital before moving into a patient safety work with the CEC in 2020. For the past three years, he has led Human Factors initiatives at the CEC, combining his clinical expertise with a passion for improving systems and processes to enhance safety across NSW Health. He is also Co-Chair of the SDPR Decision Support Specialty Content Group, ensuring human factors principles are embedded in statewide decision support design.

Mr James Grant has a career spanning community pharmacy, home medicines reviews, and hospital pharmacy, where he advanced to assistant director overseeing inventory and information systems.

His passion for digital transformation led him to electronic medications management and clinical analytics in Queensland Health; before taking the opportunity to accelerate the implementation of standardised terminology, particularly SNOMED CT-AU, with the Australian National Clinical Terminology Service starting in 2025.

It was in 2015 that James began his deep involvement in digital health, starting as the lead pharmacist for Princess Alexandra Hospital’s electronic medications management project. He actively contributes to national forums and collaborates across disciplines to drive standardisation, knowledge-sharing, and the broader adoption of digital health solutions.

Beyond medications management, James’ expertise has expanded through his clinical analytics roles; covering emergency care, surgery, outpatients, patient flow, and systems interoperability - ensuring data-informed improvements in healthcare.

Ides Wong is the Director of Strategic Engagement at the Australian Digital Health Agency.

Dr Wong is a social scientist and data scientist with experience across mental health, aging and mobility, and data and digital transformation to support health service delivery. Dr Wong gained her doctorate in developing a decision-making model for older Australians’ transport and health behaviours from the Queensland University of Technology. During her postdoctoral fellowship at the University of Queensland, Dr Wong supported the development of the National Mental Health Service Planning Framework, which was then endorsed by the Australian Health Ministers Advisory Council to be the framework for mental health service standards nationally. Previously, she served as data and reporting lead for the COVID-19 Vaccination Taskforce in Queensland where she helped develop Australia’s first digitally integrated biobank infrastructure to capture COVID-19 vaccine efficacy across the state.

Mel Tinsley is the Associate Director, Integrated Digital Enablement Accelerator portfolio at the NSW Agency for Clinical Innovation.

Ms Tinsley currently leads innovative state-wide approaches to enabling clinical digital health in areas such as Patient Reported Measures, e-enabling Clinical Quality Registries, Virtual Care, and clinical applications – all contributing to the Value Based Healthcare approach.

She has led large scale system change, redesign and implementation across NSW for the past 12 years, prior to this Mel was a Clinical Nurse Consultant, Stroke – she worked in Neurosciences for 12 years is still very passionate about it to this day.

In 2018 she completed her Executive Masters in Public Administration through the Australian New Zealand School of Government (ANZSOG) where her enthusiasm for delivering public value and working across sectors and entities was cemented. Most recently Mel was appointed an Honorary Research Fellow, University Sydney, in recognition of her expertise in the field of Patient Reported Outcome Measures implementation and use.

Professor Robert Lindeman is the Director of Clinical Transformation, NSW Health Pathology.

He is a Senior Staff Specialist Clinical and Laboratory Haematologist at Prince of Wales Hospital with a PhD in molecular genetics. Professor Lindeman is a Fellow of the Royal College of Pathologists of Australasia, the Royal Australasian College of Physicians and is a Conjoint Professor at UNSW. He is on the leadership team of NSW Health Pathology, the largest public pathology provider in Australia and has a specific interest in improving clinical decision support to streamline decision-making and sits on the NSW Health Artificial Intelligence Taskforce. Professor Lindeman also leads service planning initiatives for NSW Health Pathology.

Ms Selvana Awad is a registered pharmacist with extensive experience in safety and quality, human factors and digital health.

She is a senior manager in NSW Health working as the Principal Lead for Clinical Safety Management for the Single Digital Patient Record (SDPR) Program which is the largest digital transformation program in NSW. The SDPR Program will result in one statewide system to support consistency and continuity of care across the NSW Health system. Ms Awad has a number of publications related to human factors and usability in the digital health context, and is completing her PhD in digital health human factors with the University of Sydney, focussing on applying human factors and safety analysis methods to support the safe and usable design of electronic medication management systems.

Kirstine Sketcher-Baker has worked in patient safety and quality for 20 years, holding the Executive Director, Patient Safety and Quality role for over 10 years, successfully leading state-wide initiatives focused on reducing patient harm and unwarranted variation in patient outcomes and enhancing consumer experience.

Ms Sketcher-Baker has a special interest in AI, oversighting her Branch’s activities in progressing prospective validation testing of the Queensland Sepsis Algorithm, supporting the development and evaluation of AI algorithms to improve early recognition and escalation of deterioration, and using AI to transform qualitative data into meaningful information to instigate improvement. Nationally, Ms Sketcher-Baker has contributed to the safety and quality agenda through chairing the Inter-Jurisdictional Committee during 2019 to 2022, participating in various Commonwealth working groups, and collaborating with jurisdictional leads and national entities on specific patient safety and quality initiatives.

Bethany Van Dort is a research fellow in the Digital Health Human Factors Group at the University of Sydney.

Her research uses mixed-methods approaches to understand how digital technologies influence clinician workflow, decision-making, and patient safety. Bethany completed her PhD at the University of Sydney, focusing on antimicrobial stewardship in hospitals and the interplay between technology, people, and organisations. Following this, she undertook postdoctoral research at Amsterdam University Medical Centre focused on human-centred explainable AI. Her research aims to generate practical, evidence-based insights that inform system design, implementation and evaluation.

Dr Magali Goirand is an early career researcher in the Human Factors and Resilience stream at the Australian Institute of Health Innovation, Macquarie University.

She is a systems thinking practitioner and qualitative researcher. Her PhD focused on the implementation of ethics in medical AI. She has a multidisciplinary background including engineering, and previously worked in the high-tech industry for over 20 years.

Dr Yue Wu is a Senior Research Fellow, medical mathematician, and analytic lead of the Learning Health Initiative Programme in the University of Sydney and Sydney Children’s Hospitals Network.

Having worked with diverse health stakeholders over a decade to develop and implement explainable AI and broader analytic-based decision-support tools, Yue brings a holistic understanding of how AI works to simulate disease processes, and how they interact with clinical pathways and data engineering processes. She current leads MRFF-funded interdisciplinary collaborations to bridge critical implementation gaps, advancing methods for transporting and governing AI models, communicating predictions and uncertainty, and measuring clinical impact.

Dr Zohre Abedi is a Research Fellow at the Centre for Human Factors and Systems Science at the University of the Sunshine Coast (UniSC).

She is a Human Factors and Ergonomics researcher and Certified Professional Ergonomist (CPE) whose research focuses on applying systems thinking and human-centred approaches to improve the safety and implementation of complex technologies in healthcare and transport. She completed her PhD at the University of Queensland, investigating the factors influencing return to work following road traffic injuries. Her current research spans Human Factors Integration, digital health, artificial intelligence, and safety in complex sociotechnical systems. Zohre collaborates with researchers, industry, government, and healthcare organisations to develop practical, evidence-based frameworks and tools that improve safety and system performance.

Marea is an experienced Aged Care Clinical Pharmacist with a strong background in medication reviews, and health systems research.

She has experience managing national teams, driving quality use of medicines initiatives and delivering quality improvement programs for medication reviews. Her ability to synthesize complex healthcare data and translate findings into practical applications has been instrumental in contributing to impactful research. Marea is skilled in stakeholder engagement, from driving meaningful consumer partnerships to fostering strong working relationships with aged care providers and health care professionals. Marea is passionate about using these skills to improve medication management for older people in Australia.